Finedeals takes pride in offering high-quality Indoor and Outdoor products to our valued customers in the UK, EU, Saudi Arabia, and UAE. We have outlined our shipping policy below to ensure a smooth and reliable shopping experience.

1. Shipping Destinations and Items Located

We exclusively ship to addresses within the UK, EU, Saudi Arabia, and UAE. Your order can be shipped to any address (excluding PO boxes/APO/FPO addresses) in these regions. You can contact us for information about shipping to other regions or countries.

Our warehouses are located in the United Kingdom and UAE, and we will ship your package from these warehouses based on your location and product availability.

2. Processing Time

Total Delivery Time = Handling Time + Transit Time (+ any holidays).

• We ship packages within 1–3 working days of your order.
• Our orders are usually delivered within:
  • 5–7 working days to the UK and EU.
  • 7–10 working days to Saudi Arabia and UAE.

During peak seasons and holidays, processing times may be slightly extended. However, we are committed to getting your order to you as quickly as possible.

3. Shipping Methods

We partner with proven carriers like Aramex, SMSA Express, FedEx, DHL Express, and regional couriers. They offer insurance and tracking.

All shipment times are on working days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier’s daily cut-off time and are dependent upon warehouse turnaround.

4. Shipping Costs

Finedeals offers Free Shipping on all orders as part of a limited-time offer.

5. Order Tracking

Once your order is shipped, we will give you a tracking number. This way, you can monitor your shipment’s progress. Please contact us if you have problems with tracking.

6. Shipping Delays

We strive to meet our estimated delivery times. Please note that unforeseen circumstances, such as extreme weather, customs inspections, or other factors, may lead to occasional delays. We appreciate your understanding and patience in such situations.

We or our delivery partner(s) will notify you of reasonable changes to the estimated delivery date. This will occur when events outside our control or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and time.

Delivery of the products will take place when we deliver them to the address that you provided. If we cannot deliver your products within 90 days, we will:
a) Let you know.
b) Cancel your order.
c) Give you a refund.

7. Shipping Address

Please double-check that your shipping address is correct during checkout. This will ensure accurate and timely delivery.

We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Please ensure the shipping address is correct when placing an order.

• We are not responsible for lost or misdelivered packages.
• We are also not responsible for costs associated with an incorrectly provided address.

We cannot guarantee the successful modification of the address. If we need to change an address, the logistics carrier will charge us a change address fee. If the new address is not near the incorrect address, they will also charge us for the additional redelivery cost.

If you request that we contact the logistics carrier on your behalf to request the change, then we will send an invoice to you. You will pay the additional costs at the time of the change. If you make the change on your own and the logistics carrier bills us separately, we will send you an invoice for that amount so that we break even.

While the invoice will be charged by us, ultimately, we send the full amount to the logistics carrier on your behalf. We greatly appreciate your understanding. While we do our best to cover costs for our own mistakes, we cannot cover costs for mistakes beyond our control.

8. Lost, Stolen, and Misdelivered Packages

If there is no signature requirement, logistics carriers will determine at their discretion if an area is secure to leave a package.

• Signature Requirement: If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren’t able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
• Missing Package: If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically, the package will be delivered the next day.
• Tracing the Package: If the package still cannot be found, you are responsible for contacting logistics carriers. Request a “trace” to locate the package(s).

To be considered for a replacement or refund, you must request a trace to confirm the package is lost. All traces must be made within 5 days of delivery. Outside this period, we cannot file a loss claim with logistics. We cannot recover the cost of the lost or stolen item.

9. Multiple Items

If you have ordered multiple items, they may be shipped separately. This is to optimize delivery times and minimize potential delays.

10. Import Tax and VAT

In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances, especially on larger orders, we may need to provide more information to customs. We need to cooperate with the buyer to provide paperwork.

Each destination country has a different import tax threshold on the value of goods. This is the value at which import tax is chargeable. Please be aware of this. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

11. Returns and Exchanges

Please refer to our Return Policy for detailed instructions and guidelines on returns and exchanges.

12. Shipping Exclusions

Currently, we mainly serve the UK, EU, Saudi Arabia, and UAE markets.

If you are outside these regions, please contact us at support@finedeals.co.uk to discuss possibilities.

At Finedeals, we are committed to delivering exceptional products and ensuring your complete satisfaction. If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team for help.

• Email: support@finedeals.co.uk
• Website: finedeals.co.uk

Thank you for choosing Finedeals!